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Frequently Asked Questions (FAQs)

Find a selection of questions that are frequently asked below :)

If you still have a question that we haven't answered here, contact us and our friendly customer service team will gladly help.

Please select your question category

Log in or create an account, browse for the products you'd like to purchase and add them to your shopping cart. Click on "Check Out" and follow the on-screen form to arrange payment.

Yes! Call us on 0800 990 999 or contact your Lioncrest Educational Consultant.

If you have received an item different to the one you ordered, please contact our Customer Service team on 0800 990 999 (NZ) - or email us at[email protected] and we will work with you to resolve the problem as quickly as possible.
All successful transactions will receive a confirmation email immediately when you place an order. You may have to wait a little while, and remember to check your spam/ bin folders if you don't see it.

If you have not received confirmation via email, please call our Customer Service Team on 0800 990 999 or email: [email protected] to confirm the placement of your order.

All orders on this website are processed within 24-48 hours. If there are any unforeseeable delays, you will be contacted by our customer service team. Orders will be shipped to you by courier.

​Orders for standard delivery within New Zealand are charged at a special flat rate of $10.00 Postage & Handling.

Additional charges may apply for shipping to other regions. Please contact us to request a quote.

 If you are not happy with the products, you can return them within 30 days, in perfect condition, unless stated otherwise (subject to New Zealand Consumer Law).
Simply call us on 0800 990 999 to arrange the return.
Alternatively you can contact your Lioncrest Educational Consultant

If your school has been invoiced, we will credit the invoice once we receive the returned, undamaged goods. If you paid by Credit Card, your refund will be credited into the same account your payment came from.

We will process your credit note/refund within 5 business days of receiving the return at our warehouse.

Please remember, your financial institution can take an extra few days to get the refund back into your account.

Lioncrest Education offers a number of payment methods:
Pay easily online via PayPal or Credit Card via PayPal. For school orders, we can send an invoice through to your school to make payment when you checkout.
You can also pay via credit card (Visa, MasterCard) over the phone, or by Direct Bank Deposit.
We strive to ensure that every credit card transaction occurs within a secure environment.
Lioncrest Education payment system has a 128-bit SSL security encryption certification awarded by VeriSign. 
You can see the transaction is secure if you see a key-lock/ padlock symbol in the address bar of your web browser. 
You can rest assured that with each purchase your credit card or bank account information will be secured.
We value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our privacy policy.
Your information will not be sold or passed on to third parties. Your privacy is important to us.

Lioncrest is a leading provider of learning materials for the Primary and Secondary education markets of Australia and New Zealand. Our mission is to provide the highest quality educational materials to teachers and students within Australia and New Zealand.

Lioncrest was established in 1991, and has been proudly supporting schools for over 30 years!


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